Privacy policy

Kabul Mart Privacy Policy

Kabul Mart values our customers and respects your privacy. We understand the importance of protecting the personal information you share with us and are committed to upholding your trust. We take all reasonable steps to safeguard your data. Your rights to privacy are protected under the Privacy Act 2020 (New Zealand), which places obligations on us to treat your information confidentially, store it securely, and allow you to access and correct it when needed.

This Privacy Policy applies to Kabul Mart and any other entities or brands under our management. We reserve the right to update or amend this policy at any time without prior notice.

Information We May Collect

We may collect personal information about you, such as:

  • Name
  • Contact details (phone number, email, delivery address)
  • Date of birth
  • Gender
  • Payment information (e.g. credit/debit card details)
  • Information submitted via social media or other digital platforms
  • Feedback, enquiries, or complaints
  • CCTV footage and vehicle license plate number when visiting our store(s)

CCTV is used in-store and surrounding areas for security, loss prevention, and customer safety. In certain circumstances, we may share CCTV or vehicle data with New Zealand Police or relevant authorities to aid with investigations or incidents.

Why We Collect Personal Information

  • We collect your personal information to:
  • Provide and deliver goods or services
  • Process payments and manage orders
  • Communicate about your orders, feedback, or queries
  • Improve our store operations and customer experience
  • Conduct marketing, competitions, and surveys
  • Ensure safety and security in-store
  • Some data is necessary to fulfill your order (e.g. delivery address), and without it, we may be unable to complete your transaction.

We may use personal information in anonymised or aggregated formats for analysis and service improvement.

How We Collect Information

We collect information directly from you when you:

  • Create an account or place an order (online or in-store)
  • Submit enquiries or feedback
  • Sign up for promotions, newsletters, or loyalty programs
  • Visit our store premises (via CCTV)
  • We may also receive personal information from third-party partners, public sources, or your authorised representatives.

We may combine anonymous or non-identifiable information (e.g. partial payment data) with personal data to provide better services, but only in line with this Privacy Policy.

Storage & Security

We store your information securely using modern technology, encrypted storage, and limited internal access. We regularly review our systems to ensure they are up to date and compliant with security best practices.

Your payment information is protected via Secure Sockets Layer (SSL) encryption during transmission, to protect against interception or misuse.

However, no online data transmission is ever 100% secure. While we do our best to protect your information, we cannot guarantee complete security of data shared over the internet.

Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access your personal information
  • Request correction of your details
  • Request removal from our marketing or customer database
  • To make any of these requests, please contact us via the details provided on our

Contact Us page or visit us in-store. You can also manage your details through your online account (if applicable).

Sharing Your Information

We may share your personal information with:

  • Service providers and contractors (e.g. delivery, IT, payment processing, marketing)
    Government agencies or police where required by law
  • Third parties where you’ve authorised the disclosure
  • Insurers for claim management purposes
  • All third parties are required to handle your data in compliance with the Privacy Act and maintain the same level of security and confidentiality.

We do not sell or rent your personal information to any unrelated third party.

CCTV Footage Retention

CCTV footage is usually retained for up to 30 days, unless required for legal or security purposes. It may be kept longer if related to an investigation, claim, or incident.

Cookies & Website Analytics

  • We use cookies and similar technologies to:
  • Understand how our website is used
  • Improve website performance and user experience
  • Personalise your shopping journey
  • Track effectiveness of marketing campaigns
  • Cookies may collect data such as:
  • Your IP address

  • Pages visited and time spent

  • Browser type and device

  • Referring site or search engine

  • Approximate geographic location

You can disable cookies via your browser settings, but this may affect website functionality.

We also use third-party analytics tools like Google Analytics to improve our services and advertising. Data collected is anonymised and used in aggregate only.